Refund policy

Refund policy
Bukhari Store Return & Refund Policy

At Bukhari, your satisfaction is our priority. We stand by the quality of the products we offer. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You can return an item for a refund or exchange if:

The product is damaged, defective, or incorrect upon arrival.

The product is not as described on our website.

The product is returned within 7 days from the date of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.

Non-Returnable Items

Please note that we cannot accept returns for the following:

Items returned more than 7 days after delivery.

Products that have been used, washed, or altered.

Products without their original packaging, tags, or labels.

Items that have been damaged due to misuse or neglect after delivery.

Return Process

To initiate a return, please follow these steps:

Contact Us: Within 7 days of receiving your order, email our customer support team at support@bukhari.store with the subject line "Return Request for Order #[Your Order Number].

Provide Details: In the email, please include:

Your full name and order number.

The name of the item(s) you wish to return.

The reason for the return (e.g., "damaged," "incorrect size," "not as described").

Attach clear photographs or a short video of the product showing the issue. This is a mandatory step for us to process your request efficiently.

Await Confirmation: Our team will review your request and the provided proof. If your return is approved, we will provide you with instructions on how to send the product back.

Refunds

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed.

For Prepaid Orders: Refunds will be credited back to your original payment method or via Bank transfer Our team will contact you to get necessary details. The refund may take [e.g., 7-10 business days] to appear in your account, depending on your bank's processing time.

For Cash on Delivery (COD) Orders: Refunds will be issued via [e.g., bank transfer, mobile wallet, or store credit]. Our team will contact you to get the necessary details.

Shipping Costs

If the return is due to an error on our part (damaged, defective, or incorrect product), we will cover the return shipping costs.

If you are returning the item for other reasons (e.g., you changed your mind), you will be responsible for the shipping costs of returning the item.

Exchanges

We are happy to offer exchanges for items of the same value. If you would like to exchange an item, please follow the return process and specify your request for an exchange in your email. Exchanges are subject to product availability.

Customer Support

If you have any questions or concerns about your order or our return policy, please do not hesitate to contact us at support@bukhari.store . We are here to help you have a great shopping experience.